Service Support - 中感集团

Service Philosophy

Excellent products require excellent service. The Zhonggan Group Service Center, relying on the group's strong R&D capabilities and complete industrial ecosystem, integrates the concept of 'safe, intelligent, efficient, and reliable' into every service process. It is dedicated to providing customers with full lifecycle support from solution design and installation commissioning to continuous operation and maintenance, becoming your most trusted partner in the journey of mine intelligentization.

Services offered

Technological Innovation Strength

Provide on-site installation, commissioning, regular inspections, preventive maintenance, fault repairs, and system upgrade services for high-end equipment such as intelligent hoist change robots, unmanned stock clearing robots, and rapid shield machines.

worth：

Ensure the continuous and stable operation of intelligent equipment, maximizing equipment utilization efficiency.

System Platform Technical Support

Covers the deployment, data integration, operation training, daily maintenance, and functional optimization of software such as the intelligent coal bunker management control platform, mine pressure monitoring and early warning system, and rope online monitoring system.

worth：

Truly empower production and safety management with data, and assist in intelligent decision-making.

Engineering and Solutions Services

Provide integrated 'turnkey' engineering services for the construction of shaft emergency rescue systems, mine disaster prevention and control projects, and intelligent working face transformation.

worth：

Integrate top-tier technological resources to deliver hardcore engineering that can withstand the test.

Technical Training and Consulting

Providing customized training and technical consulting for customer-facing technical staff on intelligent equipment operation, maintenance, safety regulations, and system platform applications.

worth：

Cultivate intelligent technology backbones for clients and enhance autonomous operation and maintenance capabilities.

7x24 hour emergency response and after-sales service

Establish a nationwide unified service hotline to provide remote technical diagnosis and rapid on-site support, and set up a green channel for spare parts to ensure emergencies are handled promptly.

worth：

Minimize unexpected downtime and safeguard safe production.

Service Advantages

Tech-Driven Service

Backed by 130+ patents & our mining institute, we deliver root solutions.

Resource Integration

Cooperate with top universities to keep services and technology at industry forefront.

Rapid Response

Local service teams across China enable fast response and on-site support.

National Expertise

Proven track record in national-level benchmark projects with rich expertise.

Service Process

REQUEST

Submit requests via hotline, email, or online tickets, and customer service engineers respond immediately.

DIAGNOSIS

The technical support team conducts remote or preliminary analysis to determine the nature of the problem and the service plan.

QUOTATION

Prepare a detailed service plan, schedule, and cost description, and execute it after customer confirmation.

IMPLEMENTATION

Dispatch a team of professional engineers to the site to carry out operations, strictly adhering to safety and operational regulations.

DELIVERY

Customer on-site acceptance, sign the service report, complete project delivery.

SUPPORT

Establish a continuous operation and maintenance mechanism to provide remote monitoring, regular inspections, fault warnings, and system optimization services, ensuring long-term stable and economical system operation.

FOLLOW-UP

Establish service records, conduct regular follow-ups, and provide continuous optimization suggestions and support.

Service Resources and Network

A strong service support system

Manufacturing and R&D Base：

The 'Emergency Equipment Industrial Park' in the High-tech Zone of Huainan City is a comprehensive service and support base integrating research and development, manufacturing, testing, and training.

Expert Think Tank：

Gather expert resources from within the group and partner universities to provide top-level think tank support for complex technical problems.

Spare Parts Center：

centralizedSpare parts warehouse, ensuring the timely supply of key components.

Get professional service support immediately

Our service team is always on standby to provide you with efficient technical consultation and services.

National Unified Service Hotline：

400-623-9998

Headquarters Service Center Address：

Emergency Equipment Industrial Park of Zhonggan Group, High-tech Zone, Huainan City, Anhui Province